Support

Questions, feedback, or something not working right — we're glad to help.

Common questions

How do I delete my account? Open the app, go to Profile, and tap Delete Account. This permanently removes your account and your data. You can also request deletion by email — see Delete your account below.

Why does Lahn need my location? Your location is used to fetch current weather conditions, which factor into your daily recommendations — nothing else. You can decline location access; the app will fall back to general defaults.

I found a fragrance that's not in the catalogue. What happens when I add it? It's saved privately to your own wardrobe right away. We may also review it for possible inclusion in the shared catalogue later, so other users can find it too.

Can I get notifications about my daily picks? Yes — enable notifications in your device settings for Lahn, and you'll get a reminder when your morning and evening picks are ready.

Something looks wrong or the app crashed. What should I do? Email us at support@lahn.app with a short description of what happened — a screenshot helps too, if you have one.

Delete your account

In the app:

1. Open Lahn and go to Profile.
2. Tap Delete Account (or Delete My Data if you use Lahn without an account) and confirm. Accounts with a password are asked to enter it.
3. Deletion starts immediately. It usually finishes within seconds; if any step is delayed, it completes automatically afterwards — you don't need to do anything else.

Without the app: email support@lahn.app from the email address linked to your account, with the subject “Delete my Lahn account”. We will delete your account within 30 days and confirm by email.

What is deleted: your account (email address and sign-in details); your profile photo; everything you added — your wardrobe, wear history, ratings, notes, survey answers and preferences; and the custom fragrances you submitted. On the phone you delete from, your saved survey answers and notification settings are removed too.

What is kept: custom fragrances that were reviewed and added to the shared Lahn catalogue stay there as general perfume information (brand, name and scent details), without personal identifiers. To complete the deletion safely, a temporary deletion record containing your account ID and the deletion's progress is kept while it runs. It is normally removed about two hours after the deletion completes, or later if a cleanup step needs to be retried. Nothing else is kept.

Delete some data without deleting your account

• Profile photo: Profile → tap your photo → Remove photo.
• Fragrances: remove any fragrance from your Wardrobe.
• Anything else: email support@lahn.app from your account email and tell us what to delete. We will do it within 30 days.